Text-to-speech is a process where we take a file of written text and push it through our speech engine (a piece of software), and that then turns it into a voice file (wav). Then we call a phone number from our line servers in a data centre and "play" the voice file when the call is answered. You can think of it as a "talking sms".
With voice (text-to-speech), the advantages are:
- Louder and more sustained ring tone than SMS; more likely to be noticed in a noisy environment and less likely to be disregarded for later viewing as an sms would. Thus perfect for high priority messages.
- Able to get the message through where there is no or poor mobile phone access: e.g. farms, rural areas, etc.
- Able to get the message through where only landlines are available; e.g. in a secure environment, hospital, etc. where mobile phones are prohibited.
- People driving a vehicle legally cannot read an SMS. But with a car phone or Bluetooth headphone, they can legally listen to a voice message. This means safer and less risk to all parties.
- Better for recipients with poor eyesight that may not be able to read the text on a mobile phone screen.
- No cost of reply to the recipient (key press return) for a voice call. Depending on the plan (especially pre-paid) for the recipients' handsets, there may be a cost of reply for an sms.
- Voice mail diversion included.
Our clients that use this include:
- Service providers (IT, utilities, emergency services, etc.) where they need to get the message to crews for situations that require immediate attention.
- Restaurants that advise clients that their table is ready and they are waiting in a noisy bar.
- Schools that need to know from a parent if an absence of a student is excused, and the parent usually does not have enough credit on their mobile phone to reply to the sms.
- Traders that need to have immediate decisions by their customers on buy/sell propositions.
- Workers on oil rings where the noise is much to notice an sms on their phone.
- Reminders for elderly to take medicines where they just don't notice an sms and can't read it either.
- Fleet operators that need to get routing messages to drivers while they are on the road.